Terms & Conditions

Mono Luxe Villas – Terms & Conditions

1. General Terms

By confirming a reservation at Mono Luxe Villas (the “Property”), you agree to the following Terms & Conditions. These terms form a binding agreement between the guest (“Guest,” “You”) and Mono Luxe Villas (“We,” “Us,” “Our”). All reservations, occupancy, payments, and services are subject to these Terms & Conditions. This agreement is governed by the laws of Costa Rica.

2. Reservations & Payments

  • A deposit is required at the time of booking to secure your reservation.
  • The balance is due prior to or upon arrival, as specified in your booking confirmation.
  • We accept credit cards only (Visa, Mastercard, American Express). No cash, bank transfers, or checks are accepted.
  • All Guests must present a valid government-issued photo ID and the credit card used for the booking at check-in.

3. Cancellations & Modifications

  • Best practice cancellation policy: Reservations may be canceled free of charge up to 14 days prior to arrival.
  • Cancellations made within 14 days of arrival will be charged 100% of the total stay.
  • No-shows and early departures are charged at 100% of the reservation value.
  • Modifications are subject to availability and may result in rate differences.

4. Check-In & Check-Out

  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Early check-in / Late check-out: May be offered during non-peak periods with prior approval. Additional fees apply. Availability cannot be guaranteed during high occupancy.

5. Occupancy & Guest Policy

  • Maximum occupancy is determined by the villa type reserved.
  • Children count toward total occupancy.
  • Only registered guests are permitted on the property. Hosting events, parties, or unregistered visitors is strictly prohibited.
  • Pets are not permitted.

6. Security Deposit & Damages

  • A credit card hold of USD $500 per villa is required at check-in.
  • Guests are responsible for any damages, missing items, excessive cleaning, or violations of house rules.
  • A minimum fee of $500 will be charged for smoking inside villas. Additional charges may apply for damages or extra cleaning.
  • The deposit hold will be released after departure if no damages are found.

7. Liability

  • Mono Luxe Villas is not responsible for loss, theft, or damage to personal belongings. Safekeeping of valuables is the guest’s responsibility.
  • Guests assume all risks of injury or accident while on the property, including use of facilities.
  • The Property is not liable for interruptions in utilities, internet, or services beyond our control (e.g., weather, government actions, natural disasters).

8. Property Rules

  • Quiet hours are observed from 10:00 PM to 7:00 AM.
  • Illegal activity, disorderly conduct, or violation of Costa Rican law will result in immediate eviction without refund and carry potential fines.
  • Villas are non-smoking. Smoking is only permitted in designated outdoor areas.
  • Altering villa configurations (lock-off units) is not permitted by guests and must be managed by staff.

9. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Costa Rica. Any disputes arising under this agreement will be resolved in Costa Rican courts.